From Startup to Success – Apex Urgent Care

by | Aug 3, 2017 | Blog, Success Stories |

Listen to testimonial from the owners of Apex Urgent Care in Katy, Texas. Another successful practice under the tutelage of Urgent Care Consultants!

 
Video Transcript

Urgent care, when you compare it to the different specialties and offered a wide variety of patient cases, so it promised a future of never having a boring day. It really just appealed to me – being in the clinic, the fast pace, lots of different patients, as well as being able to fix their problems in the short term – getting that feeling that you’re really helping people feel better.

Well, I like it. It’s a lot of autonomy. You can decide to do what you want to do on your own. There’s flexibility in your schedule. In the springtime, doing what you like doing; spending time with family also too. There are challenges being on your own also too, but it’s exciting. I like the challenge.

Well, starting the clinic from the ground up you definitely need some help. We were looking for a company that had experience in helping people like us start from the ground up. So, we were looking for the best consultants that we could find.

I wasn’t sure what I was going to do. I knew I had ways to start an urgent care, but I had no idea where to start from; literally I had no idea.

But they help us assess neighborhoods and assess building sites so that we know that we’re going to pick a location that has enough people living around it so that we can have a good start.

Staffing models, getting the policy procedural manuals – I mean,they’ve been very, very helpful. They were very supportive, even to the point where you can apply EMR. They were not pushy. They gave me all the options available. So, they’re very patient, easy to get to, very approachable. I must say I really don’t think we’ll be hearing enough from them. That’s the honest truth.

Being just a provider and taking care of patients, there really isn’t a lot of education in medical school or a lot of training during residency about how to negotiate and how to discuss the contracting aspect with the insurance companies. So, there were a lot of surprises and a lot of things we just weren’t educated on that we really relied heavily on Bonnie’s expertise.

I learned a lot more because being on my own, practicing medicine, you don’t meddle in those things. You just do your medicine and move on. But I’ve learned to become a better manager with the urgent care team helping me out.

They really made things simple in the sense that when we have questions about how things are supposed to go, they have the experience to give us proper answers.

Initially starting up an urgent care clinic – it’s growing pains. You have to market to get into the right location. It takes a while to grow. It takes a while for people to know you’re in the community. But we’ve been here for about a year and a half now and numbers have picked up considerably.

They’ve really walked us through the steps from the beginning to where we are now, here over a year later. We’ve grown from seeing five patients a day to some days seeing almost thirty.

I can tell you this for certain – urgent care – I came into this business with no idea, no experience at all whatsoever, but getting in contact with Ms. Bonnie and the company has really been able to help me through the whole process.

Biggest advice for somebody who’s about to embark on this journey of opening your own urgent care would be to do a lot of preparation ahead of time and that means researching the business in general, but also researching your support team because it’s not a task that you can do on your own. You are really going to have a better shot at succeeding if you’ve got a correct team like Urgent Care Consultants.